This Refund Policy outlines the terms and conditions for refunds provided by OTTPATH SOFTWARE LABS LTD for the products and services offered on our website.
Effective Date: October 2023
Refund Eligibility
We offer refunds based on the following conditions:
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Digital Products: For digital products, including software licenses and downloadable content, we offer a full refund if you request it within [number of days, e.g., 30 days] from the date of purchase. After this period, refunds will not be provided.
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Services: Refunds for services, including consulting and development services, are issued on a case-by-case basis. We will assess the situation and determine eligibility based on the nature and progress of the service.
Requesting a Refund
To request a refund, please follow these steps:
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Contact us at update@ottsoftlab.com and provide your purchase details, including the order number, product or service details, and the reason for your refund request.
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We will review your request and respond within [number of business days, e.g., 7 business days] with our decision.
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If your refund request is approved, we will process the refund to the original payment method.
Exceptions
Please note that the following exceptions apply:
- No refunds will be issued after the specified refund period has passed.
- We do not provide refunds for services that have been completed and delivered as per the agreed terms.
- We reserve the right to decline a refund request if it violates our terms and conditions.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at update@ottsoftlab.com.
